CX on the Frontier
Breaking the Rules of
Human and AI Engagement
An intimate dinner for CX, EX, and AI Leaders
4 June 2026|7:00 pm|Bob Bob Ricard, City|Limited to 15 Leaders
Series creator Marianne Withers and Komal Helyer, of Atombit, will be your hosts.
An invitation-only dinner for Senior Customer & Employee Experience Leaders, creating an intimate space to have an open team debate, discussing the first three debates in the series:
The Three Debates
The Human Limit
The Machine Mind
The New Frontier, Human Like Enterprise
Missed a past debate? Here's a recap.
The celebrated atmosphere and phenomenal food at Bob Bob Ricard City will provide a sophisticated setting to foster impactful conversations between industry peers.
The evening is designed to be educational, providing invaluable networking between peers shaping the Customer, Employee and AI Experience.
Meet Your Hosts from Atombit
Marianne Withers
CX, EX & TECHNOLOGY EXPERT
Marianne is an expert in turning conversation intelligence into measurable business impact. With deep knowledge of the UK CX landscape and a hands-on approach, she helps brands move from intelligence to operational change.
Komal Helyer
MD ATOMBIT CRM
With deep expertise across customer engagement, lifecycle strategy, and retention marketing, Komal has spent her career turning CX into measurable growth and reshaping the way B2B brands listen, learn, and respond.
William Lusted
DIRECTOR OF GROWTH, FINANCIAL SERVICES
William leads Atombit's Financial Services growth strategy, connecting senior financial services leaders with transformative data and AI solutions.
Manik Saamy
DIRECTOR OF GROWTH
Manik leads Atombit's growth across retail, partnering with senior leaders to turn existing data into margin and operational impact.
Marianne Withers
CX, EX & TECHNOLOGY EXPERT
Marianne is an expert in turning conversation intelligence into measurable business impact. With deep knowledge of the UK CX landscape and a hands-on approach, she helps brands move from intelligence to operational change.
Komal Helyer
MD ATOMBIT CRM
With deep expertise across customer engagement, lifecycle strategy, and retention marketing, Komal has spent her career turning CX into measurable growth and reshaping the way B2B brands listen, learn, and respond.
William Lusted
DIRECTOR OF GROWTH, FINANCIAL SERVICES
William leads Atombit's Financial Services growth strategy, connecting senior financial services leaders with transformative data and AI solutions.
Manik Saamy
DIRECTOR OF GROWTH
Manik leads Atombit's growth across retail, partnering with senior leaders to turn existing data into margin and operational impact.
The Order of Events
Arrival & Drinks Reception
Guests are welcomed with drinks in the private reception area. Marianne Withers will give a short welcome before guests mingle ahead of dinner.
Dinner Begins
We are seated in the private dining room, modelled on the salons of the Royal Yacht.
Perspectives, Challenges and Wins
Sharing perspectives on where CX & EX is heading, and the role of Data and AI in getting there. Course by course, guests are invited to share individual perspectives, challenges, and wins around the table.
Close & Nightcap
The evening draws to a close. Guests are welcome to continue conversations over a final drink before departing.
Bob Bob Ricard City
122 Leadenhall Street, London EC3V
Modelled on the dining salons of the Royal Yacht, Bob Bob Ricard City's private rooms set the benchmark for 21st century nautical chic — the perfect backdrop for candid conversation between London's most senior CX, EX, and AI leaders.
Request Your Seat
Places are strictly limited to 15 CX, EX, and AI leaders.
Submit your details and a member of the Atombit team will be in touch.
Previous Debates
Revisit highlights from past sessions exploring the future of CX, EX, and AI.
The Human Limit
Examining the Limitations of Human Empathy, Intuition, and Emotional Intelligence in CX the Next Generation
This debate is designed to explore a core question at the heart of next generation customer experience. How far can human capability realistically scale in modern CX, and where does it break down.
The Machine Mind
This session explores how AI is increasingly shaping the decisions we make, the content we consume, and the systems that run around us, often without us noticing. We'll debate what it means to live alongside “machine minds” that don't just respond to human behaviour, but actively anticipate it, influence it, and automate it at scale.